Privacy Policy

This Privacy Policy applies to Fenwick Building Group Pty Ltd (ABN 36 483 720 302) ("Fenwick", "we", "us", "our"). It governs the collection, use, storage and disclosure of personal information by Fenwick Building Group in the course of operating our business.

By using our website at fenwickbg.com.au or engaging with our services, you consent to the collection and use of your personal information as described in this policy.

We may update this policy from time to time. The current version is always available on our website. We encourage you to review it periodically.

We may collect the following types of personal information when you interact with us:

• Your name, phone number and email address
• Your project address or location
• Information about your building project, including budget, timeline and requirements
• Financial information relevant to quoting and contracting
• Information about your property, including plans and approvals
• Your communication preferences and enquiry history
• Technical information collected automatically when you visit our website (see Section 7)

We only collect personal information that is reasonably necessary for our business activities. We do not collect sensitive information (such as health or financial account details) unless specifically required and with your consent.

We collect personal information in several ways:

• Directly from you — when you complete our contact or enquiry form, call us, email us or meet with us
• From our website — when you visit fenwickbg.com.au and interact with any forms or features
• From referrals — when an existing client or partner refers you to us
• From third parties — such as architects, draftspersons or other professionals involved in your project

Where practical, we will collect personal information directly from you. If we collect it from a third party, we will take reasonable steps to notify you.

We use your personal information to:

• Respond to your enquiries and provide information about our services
• Prepare and provide quotes, tenders and contracts
• Plan, manage and deliver your building project
• Communicate with you throughout your project
• Process payments and manage our accounts
• Comply with legal, regulatory and licensing obligations
• Improve our services and website
• Send you information about our services that may be of interest to you (with your consent, and with an option to unsubscribe at any time)

We will not use your personal information for any purpose other than those described above without your consent, or as otherwise permitted by law.

We may share your personal information with trusted third parties where necessary to deliver our services, including:

• Subcontractors and tradespeople engaged on your project
• Architects, engineers, draftspersons and other consultants
• Council or government bodies for approvals and permits
• Our accountants, lawyers and business advisers
• Software and technology providers who help us run our business
• Insurance providers

We will only share your information with third parties who are bound to handle it in accordance with applicable privacy laws. We do not sell, rent or trade your personal information to any third party for marketing purposes.

We primarily store and process your information within Australia. Some of our software providers may store data on servers located overseas, including in the United States or European Union.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. By providing us with your information, you consent to this disclosure.

When you visit fenwickbg.com.au, our website may automatically collect certain technical information, including:

• Your IP address and browser type
• Pages visited and time spent on our site
• Referring website or search terms used to find us
• Device type and operating system

We use cookies — small text files stored on your device — to improve your experience on our website, remember your preferences and analyse how our site is used. You can disable cookies in your browser settings, however some features of our website may not function correctly if you do so.

We may use third-party analytics tools such as Google Analytics to help us understand website usage. These tools may collect information about your visits in an anonymised, aggregated form. Google's privacy policy is available at policies.google.com/privacy.

We take the security of your personal information seriously and implement appropriate physical, electronic and administrative measures to protect it from unauthorised access, disclosure, alteration or destruction.

These measures include:

• Secure, password-protected systems and devices
• Encrypted storage and transmission of data where applicable
• Limiting access to personal information to staff who need it to perform their role
• Secure disposal of information that is no longer required

While we take every reasonable precaution, no method of data storage or transmission is completely secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that is likely to cause you serious harm.

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate, out of date or incomplete
• Opt out of receiving marketing communications from us at any time
• Request deletion of your information, subject to our legal obligations to retain certain records
• Complain if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days. In some circumstances we may be unable to fulfil a request — for example, where we are legally required to retain certain records. We will explain our reasons if this is the case.

If you have a complaint about the way we have handled your personal information, please contact us in the first instance using the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

For any questions, requests or complaints relating to your privacy or this policy, please contact us: